This section lists some of the frequently asked questions (FAQs):
1. How do I place an order?
Simply write to us at email@example.com or firstname.lastname@example.org. We will assign a Sales Manager to you who will explain all product features, services and will take care of your order.
2. What is the minimum order quantity (MoQ) for your products?
Our MoQ is 2000 pieces per model. For colored items, the minimum order is 300 pieces for each color.
3. How much time do you take to deliver?
We can dispatch your order within 1 month of order confirmation. However, if you order one of our fast moving items, we will be able to complete your order in 20 days (or less – depending on our stocks).
4. Which countries do you supply to?
Our clients are spread out in Europe, Middle East, USA and Australia. However, we look to expand our client base and look to supply to other countries.
5. Can my logo be printed on the products?
Yes! We have the option of Laser Printing of logo (in Black) and Silk Screen Printing (any color). You only need to provide us the .jpg format of your logo at the time of placing the order.
6. Can I see some samples?
Yes! We are happy to send samples of the product, types and colors that you want to test out. There is no charge for the product, but the freight charges will need to be borne at your end.
7. Which freight carrier do you use?
We have been using freight services of DHL to supply to our present clients. But we are okay using any freight carrier if you have any prior arrangements with them.
8. I want different colors on the products. Is that possible?
Yes! We can make these products in any color that you may like. You only need to provide us with the Pantone or RAL of the colour. If a color is not available at a time, we will inform you at the time of placing the order, and we can work around arranging a color closer to the one that you like.
9. Hmmm.. I want to meet the team and see your products in-person. Are there any trade shows where I can meet you?
We participate in several B2B trade shows every year. In 2015, you can meet us at Cosmoprof Bologna (in March) and BeautyWorld Middle East, Dubai (in May). In addition, we can arrange for you to visit our factory any time!
10. Great! Forgot to ask, do you do retail-ready packaging? Can this be customized according to our branding?
Definitely! We have options of PVC pouches or blister packaging available. In case you have your packaging available, we will supply you the products in bulk form. We have our own packaging unit, so customization according to your requirements can be done.